Privacy policy
Find out how we collect, use and protect your personal data to provide a reliable and secure service.
At Nextekci, the privacy of your data is essential. This page details our practices regarding the collection, use, sharing, security and retention of your personal information.
1. Data we collect
We only collect what is necessary to process your orders, organise delivery and provide reliable support.
2. Purposes of use
- Order processing and tracking
- Organising delivery with partner carriers
- Customer support (WhatsApp / telephone / email)
- Continuous improvement of the website and services
- Commercial information (with your consent)
3. Data sharing
We neither sell nor rent your data.
4. Retention periods
Retention for up to 5 years after the last order or last significant contact, then deletion or anonymisation (except for legal obligations).
5. Information security
- Access control, backups and firewall
- Access restricted to authorised staff
- Awareness and continuous improvement
No method is infallible; we continuously strengthen our measures.
7. Your rights
- Access, rectification, erasure (within legal limits)
- Withdrawal of consent to communications
- Restriction of and objection to processing in certain cases
To exercise your rights:
• Email: info@nextekci.com
• WhatsApp: +225 05 44 83 27 79
8. Hosting & transfers
Our website is hosted by recognised providers. In the event of a transfer outside the country, we put in place adequate contractual safeguards.
9. Policy updates
This policy may change. The online version prevails (see the update date below).
10. Privacy contact
A question about your data?
Write to us on WhatsApp or call us. We reply quickly.